Customer information
1. Contract Partner
2. Right of Withdrawal
3. Withdrawal form
4. How to order
5. Storage of the contract text
6. Delivery conditions and delivery time
7. Shipping costs
8. Payment methods
9. Customer service
10. Warranty
11. Online platform (ODR platform) for out-of-court dispute resolution
1. Contract Partner
For orders in our online shop, the contract is concluded with Rocka Sports GmbH, Münzstraße 15, 10178 Berlin, Phone: 030 - 400 33 99 0, Fax: 030 – 88921190, Email: info@rockanutrition.de, represented by Alina Schulte im Hoff, Register Court: Charlottenburg District Court, Registration Number: HRB 133354, VAT Identification Number: DE277058507.
2. Right of Withdrawal
The following right of withdrawal exists only if you are a consumer. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities. If you are an entrepreneur within the meaning of § 14 of the German Civil Code (BGB) and act in the exercise of your commercial or self-employed professional activity when concluding the contract, the following right of withdrawal does not apply.
Right of withdrawal information
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
To exercise your right of withdrawal, you must notify us (MBS Logistik GmbH, c/o Rocka Sports GmbH, Bukarester Str. 11, 93055 Regensburg, Phone: 030 - 400 33 99 0, Fax: 030 - 88921190, Email: info@rockanutrition.de) by means of a clear statement (e.g., a letter sent by post, fax, or email) informing us of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory. Alternatively, you can especially use our electronic withdrawal form at https://rockanutrition-retoure.returnless.com/de. To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and no later than fourteen days from the day we receive your notice of withdrawal from this contract. We will use the same payment method you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged fees for this refund. We may withhold the refund until we have received the goods back or you have provided proof of having sent the goods back, whichever is earlier. You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods if this loss of value is due to handling the goods beyond what is necessary to check their condition, properties, and functioning.
Exclusion or premature expiration of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that can perish quickly or whose expiration date would be quickly exceeded.
The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons once their seal is broken.
Health protection or hygiene reasons make the return impossible if the seal has been broken after delivery.
Delivery was removed.
3. Withdrawal form
Sample withdrawal form
(If you want to withdraw from the contract, please fill out this form and send it back.)
To
MBS Logistik GmbH
c/o Rocka Sports GmbH
Bukarester Str. 11
93055 Regensburg
Fax: 030 - 88921190
E-mail: info@rockanutrition.de
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for notification on paper)
Date
(*) Delete as appropriate.
General information
Please note that compliance with the following conditions is not a prerequisite for the effective exercise of the right of withdrawal.
• Please avoid damage and contamination of the goods.
• Please return the goods in their original, unopened packaging with all accessories and, if possible, not as freight collect.
4. How to order
When the customer has found the desired product, they can view it in more detail by clicking on the product name or product image. By clicking the [KAUFEN] button, they can add the desired product to the shopping cart. The customer can view the contents of the shopping cart at any time without obligation by clicking the [WARENKORB] icon located in the upper right corner. The customer can remove products from the cart by clicking the [ENTFERNEN] icon located to the right of each product. The quantity of desired products can be changed in the corresponding text field by clicking the [+] or [-] signs, which are also located to the right of each product. The desired product quantity updates automatically. To continue ordering the products in the shopping cart, the [ZUM CHECKOUT] button in the cart must be clicked. Here, the customer again has the option to remove products by clicking the [ENTFERNEN] icon to the right of each product or change the quantity in the corresponding text field by clicking the [+] or [-] signs; the desired product quantity updates automatically. After confirming the checkbox titled [AGB, WIDERSPRUCHSRECHT UND DATENSCHUTZHINWEISE] regarding acknowledgment and agreement to our terms and conditions, as well as acknowledgment of the right of withdrawal and our privacy policy, the customer can either proceed by clicking the [ZUM CHECKOUT] button or by clicking the [PAYPAL] button.
By clicking the [ZUM CHECKOUT] button, the customer can enter their personal order details (email address, name, delivery address, etc.) in the next step [INFORMATIONEN]. Additionally, the customer has the option to enter a gift card or discount code into the text field labeled [GESCHENKKARTE ODER RABATTCODE] on the right side and redeem it by clicking the adjacent [ANWENDEN] button. After clicking the [WEITER ZUM VERSAND] button, the customer can select the shipping method. The customer can also change the previously entered order details and delivery address here. After clicking the [WEITER ZUR ZAHLUNG] button, the customer can select the desired payment method and enter the corresponding payment details in the next step [ZAHLUNG]. The customer can correct input errors by navigating backward in the browser or canceling the order process and starting over. To complete the purchase, the customer must click the [JETZT KAUFEN] button. This will send the order to us.
By clicking the [PAYPAL] button, the customer is automatically redirected via another button to our payment service provider PayPal. If the customer has a PayPal account, they can now log into their PayPal account and select the desired delivery address and payment method in the following input screen; if they do not have a PayPal account, they can either open a new PayPal account and then complete the payment process with PayPal or choose an alternative payment method. After clicking the [WEITER] button, the customer is automatically redirected back to our shop, where they can select the desired shipping method. In addition, the customer has the option to enter a gift card or discount code in the text field [GESCHENKKARTE ODER RABATTCODE] located on the right side and redeem it by clicking the adjacent [ANWENDEN] button. The customer can also change the order data and delivery address they previously provided here. After clicking the [WEITER ZUR ZAHLUNG] button, the customer can select the desired payment method and enter the corresponding payment data in the next step [ZAHLUNG]. The customer can correct input errors by navigating backward in the browser or canceling the order process and starting over. To complete the purchase, the customer must click the [JETZT KAUFEN] button. This sends the order to us.
5. Storage of the contract text
The seller saves the contract text and sends it to the customer along with the general terms and conditions and customer information of the seller in text form after the conclusion of the contract. In addition, the customer has the option to print both the order and the general terms and conditions before submitting the order to us. If the customer has created a customer account in the seller's online shop before submitting their order, the contract text will also be stored in the password-protected customer account, which the customer can access after logging in with the corresponding login data.
6. Delivery conditions and delivery time
We sell and deliver exclusively within Germany and Austria. Shipping is done via DHL, freight forwarder, or another provider of our choice. Unless otherwise stated in the respective offer, the goods are delivered within 3-5 working days. The delivery time refers to the period between placing the order and delivery of the ordered goods, or for orders paid in advance, the period between payment and delivery.
7. Shipping costs
We charge the following shipping costs, which are clearly communicated to the buyer during the ordering process:
For Germany applies:
• For delivery within Germany, we charge a flat rate of 4.90 EUR per order.
• For sample orders up to a total weight of 200 g, we charge 2.40 EUR.
• Shipping costs are waived for a shopping cart value of 60 EUR or more.
For Austria applies:
• For delivery to Austria, we charge a flat rate of 9.90 EUR per order.
• Shipping costs are waived for a shopping cart value of 80 EUR or more.
For Switzerland applies:
• For delivery to Switzerland, we charge a flat rate of 6.90 EUR per order.
• Shipping costs are waived for a shopping cart value of 100 EUR or more.
8. Payment methods
Payment can be made optionally by advance payment, PayPal, credit card, or instant transfer. However, the seller reserves the right not to offer certain payment methods for each order and to refer to other payment methods.
9. Customer service
For questions, complaints, or claims, you can reach our customer service from Monday to Friday between 10:00 AM and 1:00 PM and 2:00 PM and 4:00 PM at the phone number 030 - 400 33 99 0 as well as by email at info@rockanutrition.de.
10. Warranty
If the customer is a consumer and places the order with the seller for a purpose that is predominantly neither attributable to their commercial nor professional activity, the statutory warranty rights apply to our goods.
11. Online platform (ODR platform) for out-of-court dispute resolution
The European Commission provides at https://ec.europa.eu/consumers/odr/ a platform for out-of-court online dispute resolution (ODR) is provided. The provider is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.