Customer information
1. Contracting party
2. Right of withdrawal
3. Withdrawal form
4. How to place an order
5. Storage of the Contract Text
6. Delivery terms and delivery time
7. Shipping costs
8. Payment methods
9. Customer service
10. Warranty
11. Online platform (ODR platform) for out-of-court dispute resolution
1. Contracting party
For orders placed in our online shop, the contract is concluded with Rocka Sports GmbH, Münzstraße 15, 10178 Berlin, Telephone: 030 - 400 33 99 0, Fax: 030 – 25942356, E-mail: info@rockanutrition.de, represented by Alina Schulte im Hoff, Register Court: Charlottenburg Local Court, Registration number: HRB 133354, VAT identification number: DE277058507.
2. Right of withdrawal
The following right of withdrawal applies only if you are a consumer. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their commercial or self-employed professional activity. If you are an entrepreneur within the meaning of Section 14 of the German Civil Code (BGB) and are acting in the exercise of your commercial or self-employed professional activity when concluding the contract, the following right of withdrawal does not apply.
Withdrawal instructions
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, other than the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (MBS Logistik GmbH, c/o Rocka Sports GmbH, Bukarester Str. 11, 93055 Regensburg, Telephone: 030 - 400 33 99 0, Fax: 030 - 88921190, E-mail: info@rockanutrition.de) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) informing us of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but it is not mandatory. Alternatively, you can use our electronic withdrawal form at https://rockanutrition-retoure.returnless.com/de. To meet the withdrawal deadline, it is sufficient to send the notification of exercising the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you revoke this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choosing a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we received notification of your revocation of this contract. For this reimbursement, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you communicate your revocation of this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You shall bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or early expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded.
The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that, for
health protection or hygiene reasons are not suitable for return if their seal has been removed after
delivery has been removed.
3. Withdrawal form
Model withdrawal form
(If you wish to revoke the contract, please complete this form and return it.)
To
MBS Logistik GmbH
c/o Rocka Sports GmbH
Bukarester Str. 11
93055 Regensburg
Fax: 030 - 88921190
Email: info@rockanutrition.de
I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if notified on paper)
Date
(*) Delete as appropriate.
General information
Please note that compliance with the following conditions is not a prerequisite for the effective exercise of the right of withdrawal.
• Please avoid damaging or contaminating the goods.
• Please return the goods to us in their original, unopened packaging with all accessories and, if possible, not freight collect
4. How to place an order
When the customer has found the desired product, they can view it in greater detail by clicking the product name or product image. By clicking the [BUY] button, they can add the desired product to the shopping cart. The customer can view the contents of the shopping cart at any time, without obligation, by clicking the [CART] icon in the upper-right corner. The customer can remove products from the shopping cart by clicking the [REMOVE] icon located to the right of the respective product. The customer can change the quantity of the desired products in the corresponding text field by clicking the [+] or [-] symbol, which is also located to the right of the respective product. The desired product quantity is updated automatically. To continue ordering the products in the shopping cart, the customer must click the [CHECKOUT] button in the shopping cart. Here, the customer again has the option of removing products from the shopping cart by clicking the [REMOVE] icon located to the right of the respective product or changing the quantity of the desired products in the corresponding text field by clicking the [+] or [-] symbol, which is also located to the right of the respective product; the desired product quantity is updated automatically. After confirming the checkbox headed [TERMS AND CONDITIONS, RIGHT OF WITHDRAWAL AND PRIVACY NOTICE], confirming that they have read and agree to the applicability of our General Terms and Conditions, and acknowledging the right of withdrawal and our privacy notices, the customer can either continue by clicking the [CHECKOUT] button or by clicking the [PAYPAL] button.
By clicking the [CHECKOUT] button, the customer can enter their personal order details (email address, name, delivery address, etc.) in the next step, [INFORMATION]. The customer also has the option of entering a gift card or discount code in the text field [GIFT CARD OR DISCOUNT CODE] located on the right-hand side and redeeming it by clicking the adjacent [APPLY] button. After clicking the [CONTINUE TO SHIPPING] button, the customer can select the shipping method. The customer can also change the order details and delivery address they previously provided here. After clicking the [CONTINUE TO PAYMENT] button, the customer can select their preferred payment method and enter the corresponding payment details in the next step, [PAYMENT]. The customer can correct input errors by navigating backwards in the browser or cancelling the order process and starting again from the beginning. To complete the purchase, the customer must click the [BUY NOW] button. This will submit the order to us.
When the [PAYPAL] button is clicked, the customer is automatically redirected to our payment service provider PayPal via an additional button. If the customer has a PayPal account, they can now log into their PayPal account and select the desired delivery address and payment method in the following input form; if they do not have a PayPal account, they can either open a new PayPal account and then complete the payment process with PayPal or choose an alternative payment method. After clicking the [CONTINUE] button, the customer is automatically redirected back to our shop, where they can select the desired shipping method. The customer also has the option of entering a gift card or discount code in the text field [GIFT CARD OR DISCOUNT CODE] located on the right and redeeming it by clicking the adjacent [APPLY] button. The customer can also change the order details and delivery address entered previously. After clicking the [CONTINUE TO PAYMENT] button, the customer can select the desired payment method and enter the relevant payment details in the next step, [PAYMENT]. The customer can correct input errors by navigating backward in the browser or canceling the order process and starting over. To complete the purchase, the customer must click the [BUY NOW] button. This sends the order to us.
5. Storage of the Contract Text
The seller stores the contract text and sends it to the customer in text form after the contract has been concluded, together with the seller's general terms and conditions and customer information. In addition, the customer has the option of printing out both the order and the General Terms and Conditions before submitting the order to us. If the customer has created a customer account in the seller's online shop before submitting the order, the contract text is also stored in the customer's password-protected customer account, which the customer can access after logging into their customer account using the relevant login details.
6. Delivery terms and delivery time
We sell and deliver exclusively within Germany and Austria. Shipping is carried out by DHL, a freight carrier, or another provider of our choice. Unless otherwise stated in the respective offer, the goods will be delivered within 3-5 working days. The delivery time refers to the period between placing the order and delivery of the ordered goods; for orders paid by advance payment, it refers to the period between payment and delivery.
7. Shipping costs
We charge the following shipping costs, which are clearly communicated to the buyer during the ordering process:
The following applies to Germany:
• We charge a flat rate of EUR 4.90 per order for delivery within Germany.
• Shipping is free for orders with a cart value of EUR 60 or more.
The following applies to Austria:
• We charge a flat rate of EUR 5.90 per order for delivery to Austria.
• Shipping is free for orders with a cart value of EUR 80 or more.
The following applies to Switzerland:
• We charge a flat rate of EUR 6.90 per order for delivery to Switzerland.
• Shipping is free for orders with a cart value of EUR 100 or more.
8. Payment methods
Payment can be made by advance payment, PayPal, credit card, or instant bank transfer. However, the seller reserves the right, for each order, not to offer certain payment methods and to refer customers to other payment methods.
9. Customer service
On our Help & Contact page, you will find answers to the most frequently asked questions about our products, orders, shipping, and much more.
If your question is not answered there, you will also find our customer support contact details on the page and can contact us directly at any time. We are happy to help.
10. Warranty
If the customer is a consumer and places the order with the seller for a purpose that cannot predominantly be attributed to their commercial or professional activity, the statutory liability for defects applies to our goods.
11. Online platform (ODR platform) for out-of-court dispute resolution
The European Commission provides https://ec.europa.eu/consumers/odr/ a platform for online out-of-court dispute resolution (ODR). The provider is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.